New Contact Center service: Call scheduling

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06. 08. 2025.

The Tax Administration Contact Center represents a reliable support for taxpayers, providing them with the convenience of receiving information regarding the application of tax regulations, the balance of public revenue accounts, information on the conditions and method of using the Tax Administration's electronic services, as well as service information about the work of the Administration, anytime and from anywhere via telephone and e-mail.

To improve the quality of services and facilitate communication with users, a new service has been introduced - "Scheduling a call". This service operates through an automated voice system and will be activated during periods of high call volume, specifically when the system determines that the waiting time to speak with a Contact Center agent will exceed six minutes. In the described situation, the voicemail will offer the taxpayer the opportunity to schedule a call. After receiving the request, Contact Center agents will contact the taxpayer as soon as possible to provide the necessary support and answer questions. This system allows for a more even distribution of calls and reduces waiting time for users.

The Contact Center services are provided on working days from 8 a.m. to 6 p.m., and taxpayers can contact the Center at the telephone numbers 011/6969-069 and 0700/700-007, as well as via the "Ask a Question" contact form on the Tax Administration's website.

The Tax Administration of the Republic of Serbia remains committed to providing support to taxpayers, through continuous improvement of its services.